Hello and welcome to Morrowland Creations Shop!

 

I love designing and making colourful and individual items that can be personalised to suit your decor or personality. I believe in good quality products that have been made with care and that show attention to detail. I work with amazing quality materials that are both durable and beautiful.  Keeping our little ones safe is important and something that I take seriously. I CE mark all my products  that fall into a Toy category which means that the product and materials used were designed to conform with EU EN71 1-3 Toy Safety regulations. I do hope this gives you some peace of mind when purchasing a toy from Morrowland Creations.

 

Please read all the information below before placing your order.

 

Most of my mobiles and soft toys are custom made and created after your order is placed. The shipping time frame may vary depending on current workload. At the moment my time frame to send your mobile or soft toy is 1-2 weeks FROM the date of your purchase but I will contact you once you have placed your order to let you know when to expect your goods.

 

 

What if my chosen colours are not available?

Sometimes my supplier may stop making or selling a certain products or colours; also during busy periods it may be possible for me to run out of your chosen colour options and therefore If any of these things happens I will contact you to either offer a suitable alternative or to let you know how long it will be before I will receive the materials from my suppliers to make your order. You can of course then choose to cancel your order if none of these options are suitable.

 

Colour Swatch Information

All reasonable endeavours have been made by the seller to accurately photograph products and show fabric and paint colours on swatch images. However, Internet browsers, monitor colour contrasts and other external factors which cannot be controlled by the seller may affect these.  Morrowland Creations cannot be held responsible or liable for any differences in colour between the images and the actual product. If you would like to recieve some colour swatches first then I can arrange this for a small fee.


Contact Me
If you wish to ask any questions or would like to leave feedback or suggest ways on how I can improve my shop, then please contact me here on my contacts page. You can also e-mail me at: morrowlandcreations@gmail.com or write to me at the address below.

Feedback
I wish for you to be 100% happy with your purchase, If you are then please share this information and leave positive feedback via the contacts form, by e-mail, letter or via any of my social media sites. If you are unhappy with the product or service then please contact me as soon as possible so I may work with you to resolve the problem. 

 

Personalised and Bespoke Products 

Please make sure you check your order details as it is your responsibility to ensure that you have given Morrowland Creations the correct information regarding any personalisation, order quantity, colours or other specific requirements as your order will be made as per your instructions. By placing an order you are agreeing that all information given is accurate and complete and that Morrowland Creations will not be held responsible for any mistakes that have been made by you the client.

 - Bespoke goods are any goods specifically personalised and/or tailored to your specifications. 

 

 

Payment

I can accept payment via PayPal, you do not need a PayPal account, I just need your e-mail address and I can then send you an invoice. Alternatively you could send me a cheque in the post.
Once payment is made and cheques or e-cheques are cleared I can start the work on your order. 

All payment transactions are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, Morrowland Creations will not accept your order and will not be liable for any delay or non-delivery.

 

Shipping

Shipping Date -  The items I make are mostly custom made and can be tailored to your room or bedding colour schemes. They can also be personalised with embroidered lettering or dates. At the moment my current time frame for tailor-made items is approximately 1-3 weeks FROM the date of your purchase depending on the size of your order. I will contact you after you have placed your order to let you know how long it will take to complete. Please note that some forms of payment such as e-cheques may take over a week to clear and I will not be able to begin work until the payment is cleared. Ready to ship items will be dispatched within 5 working days once payment has cleared.

 

UK Packages will be sent via Royal Mail signed for 2nd class service (this is the standard postage that is offered).

 

European packages will be sent via Royal Mail on a Tracked and Signed for service except Estonia which will be sent on a Tracked service These should take around 3-5 working days to reach you. A mobile phone number of the recipient will be required which will be added  to the parcel to assist with delivery.

 

Australian Packages will be sent via Royal Mail on an International Signed for service. (Please note there is no Tracked and Signed service available). This service aims to take 5-7 working days to reach you.

 

U.S.A. Packages will be sent via Royal Mail on an International Tracked and Signed for service. This service aims to take 5-7 working days to reach you.

New Zealand packages will be sent via Royal Mail on an International Tracked and Signed for service. This service aims to take 5-7 working days to reach you.


Rush Orders 
If you would like to rush your order to guarantee it to be ready within a week then please contact me first to make sure this service is available. There is a rush fee of £25 per item for Mobiles and Name Banners and £10 for each soft toy.


Shipping insurance

UK 

Compensation of up to £50 is included in the postage costs within the UK. If you wish to insure your product/s for up to £500 and upgrade to Special Delivery then please let me know immediately, so I can inform you of the extra cost and add the additional insurance amount to your order.

 

EUROPE
Insurance is included in the cost of shipping for up to £50.
 If you require additional insurance of up to £250 then please let me know immediately, so I can inform you of the extra cost and add the additional insurance amount to your order.

AUSTRALIA

Insurance is included in the cost of shipping for up to £50. If you wish to insure your product/s for up to £250 then please let me know or select from the extra insurance option on the listing page of my Etsy shop.

 

USA

Insurance is included in the cost of shipping for up to £50. If you wish to insure your product/s for up to £250 then please let me know or select from the extra insurance option on the listing page of my Etsy shop.

 

NEW ZEALAND

Insurance is included in the cost of shipping for up to £50. If you wish to insure your product/s for up to £250 then please let me know or select from the extra insurance option on the listing page of my Etsy shop.

 

CUSTOMS
Please note that Morrowland Creations is not responsible for any extra costs regarding any customs charges and fees. You will be required to pay these fees prior to your parcel being released



Shipping Address
Your package will be shipped to the address you provide on the receipt of your order. Please double check if its the correct address, I'm not responsible if you give me the wrong address. If packages are returned to me for any reason you are responsible for any postage costs to resend the package.


 

Refunds, Cancellations and Returns

 

Bespoke items

Most of my items are made to order and are often personalised with initials and dates, therefore returns on these items will NOT be accepted once work has begun. Bespoke goods are any goods specifically personalised and/or tailored to your specifications. If you place an order and change your mind, please let me know within 6 hours of making your purchase. After this time I may have begun work and can no longer issue a refund.

 

Bespoke items which are delivered as described and are in good condition may not be refunded. Morrowland Creations reserves the right to charge for re-posting of bespoke goods returned in error.

 

If Bespoke goods are faulty, the item/s will be rectified free of charge. If you have a problem with your item/s please contact me with the details within 7 days of receipt.  E-mail morrowlandcreations@gmail.com and I will contact you in regards to the fault and how to return the goods.

 

 

Ready To Purchase items

I hope that you are pleased with your order but, if you are not, then I am happy to refund your items. You have 14 days to cancel your order from the day after you receive it. You can cancel your order at any time before the goods are posted out just either send me an e-mail at: morrowlandcreations@gmail.com, fill in the form on the contacts page or write to me at the address below. Details of what information you should include in your message can be seen below in the Model Cancellation Form.

 

Please return all items to Morrowland Creations in the same condition they were sent to you, with all labels intact and packaging materials present and in good order within 30 days of your cancellation notice to me. I will refund the cost of the returned items plus the standard shipping out fee within 14 days of receiving the returned goods or within 14 days of the customer providing proof that the goods have been returned.  Where the customer has opted to pay for enhanced postal services only the basic delivery cost will be refunded.

 

Any items that are not returned in a resalable condition will be subject to a deduction for diminishing the value. Once you have received the goods they become your responsibility and therefore I suggest that you make sure all parcels are securely sealed and are returned using a signed for service with some insurance included and always obtain a certificate or proof of posting receipt. If you do not have proof of posting then you have no way of being able to prove if and when the goods were returned. The cost of returning the goods is the responsibility of the customer. If the returned goods are lost in the post and there is no proof of return then I will be unable to refund your items.

 

If ready made goods are faulty, the item/s will be rectified free of charge. If you have a problem with your item/s please contact me with the details within 7 days of receipt.  E-mail morrowlandcreations@gmail.com and I will contact you in regards to the fault and how to return the goods.

 

I do not issue Exchanges

 

 

Model cancellation form
LETTER TEMPLATE

                                                                                                              
                                                                                                             Your Name and Address


Jo Morrow
Morrowland Creations
27 Stonehaven Way
Darlington
DL1 3RG
                                                                                                                                               Date


Dear Jo Morrow of Morrowland Creations,

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

On date? I ordered the following: Insert name of your product

I received the goods on date?.

Under the above Regulations, I would like to cancel the order and ask you to confirm that you will not be claiming any payment.

Please contact me within 14 days to arrange collection/return of the goods.

Yours sincerely,

Your Name

 

Signature (Only if this form is notified on paper)
 

 

 

 

Additional Policies

 

Morrowland Creations reserves the right to change any information on this website at any time without notice to you, including product prices, information and descriptions.

 

Morrowland Creations will not be held liable to you for any delays in the delivery of any part of the product order where this delay is due to an event or action beyond our reasonable control including but not limited to:  acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. 

 

Morrowland Creations will not be liable for any loss or damage to your computer equipment when you use our website. We can not guarantee that the server that makes it available is virus or bug free. 

 

 

 

Warnings and instructions


FOR MOBILES
Warnings! Not suitable for children under 36 months. Long cord, strangulation hazard.

To prevent possible injury by entanglement remove this toy when the child starts trying to get up on it's hands and knees in a crawling position. 

Instructions for use:

Each mobile has a hook fitted to the top for an adult to securely fasten strings or cords to. The mobile can then be suspended using these strings / cords by threading through another hook that the adult has securely fastened to the ceiling (Ceiling hook not supplied) positioned out of reach of the child. An adult needs to check regularly to make sure straps / chords are fastened securely.

Washing instructions
Hand wash as for wool - cool wash to 30 degrees, using a wool wash detergent. Do not soak for longer than 5 minutes. Gently press water from the felt figures without rubbing, reshape and air dry flat. Wipe wooden tops with a soft damp cloth and dry immediately with a towel.

 

Please remove all tags and packaging before giving to a baby or child. Recycle packaging where possible (check with your local recycling centres) and retain this information for future reference. 
WARNING! Small parts – choking hazard. 
WARNING!  To avoid danger of suffocation from plastic bags, keep away from babies and children. Do not use in cribs, beds, carriages or playpens. Plastic bags are not toys. Please dispose of carefully.

 

Batch No. MOB: (a batch no. will be provided for identification and trace ability)

 

(This product will have a CE mark)



FOR SOFT TOYS 
Suitable from birth

 

Washing instructions: Hand wash as for wool - cool wash to 30 degrees, using a wool wash detergent. Do not soak for longer than 5 minutes. Gently press water from the felt figures without rubbing, reshape and air dry flat. 

 

Please remove all tags and packaging before giving to a baby or child. Recycle packaging where possible (check with your local recycling centres) and retain this information for future reference. 
WARNING! Small parts – choking hazard. 
WARNING!  To avoid danger of suffocation from plastic bags, keep away from babies and children. Do not use in cribs, beds, carriages or playpens. Plastic bags are not toys. Please dispose of carefully.

 

Batch No. ST: (a batch no. will be provided for identification and trace ability)


(This product will have a CE mark)


NAME BANNERS, BUNTING AND GARLANDS

 

This is a decoration and not a toy. Please keep out of reach of babies and small children. 

 

Warnings! Not suitable for children under 36 months. Long cord, strangulation hazard. To prevent possible injury by entanglement do not string this item across a cradle, cot, pram or any similar equipment.

 

Instructions: Adults to use the ribbons / cords attached to hang from a wall or door with appropriate fixings (not supplied), out of reach of small children and babies.

 

Washing instructions: Hand wash as for wool - cool wash to 30 degrees, using a wool wash detergent. Do not soak for longer than 5 minutes. Gently press water from the felt figures without rubbing, reshape and air dry flat. 

 

Please remove all tags and packaging before giving to a baby or child. Recycle packaging where possible (check with your local recycling centres) and retain this information for future reference. 
WARNING! Small parts – choking hazard. 
WARNING!  To avoid danger of suffocation from plastic bags, keep away from babies and children. Do not use in cribs, beds, carriages or playpens. Plastic bags are not toys. Please dispose of carefully.

 

Batch No. NB: (a batch no. will be provided for identification and trace ability)

 

 

STOCKINGS

 

This item is a decoration not a toy. Do not leave children and babies unattended with the Stocking.
WARNING! – danger of suffocation. 

 

Instructions:  

Hand wash as for wool - cool wash to 30 degrees using a wool wash detergent. Gently press water from the stockings without rubbing and air dry flat.

 

Please remove all tags and packaging before giving to a baby or child. Recycle packaging where possible (check with your local recycling centres) and retain this information for future reference. 
WARNING! Small parts – choking hazard. 
WARNING!  To avoid danger of suffocation from plastic bags, keep away from babies and children. Do not use in cribs, beds, carriages or playpens. Plastic bags are not toys. Please dispose of carefully.

 

Batch No. STOCK: (A batch no. will be provided for identification and trace ability)

 

 

 

DATA PROTECTION PRIVACY NOTICE

 

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through morrowlandcreations.co.uk or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.
My shop uses cookies and may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


How information about you will be used.

 

I collect information about you when you register with me or place an order for products or services. To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. I also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. You may also choose to provide me with additional personal information (for a custom order of a mobile, for example), if you contact me directly. 

 

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and 
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

 

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

PayPal I share information with PayPal as necessary to provide you my services and comply with my obligations under both the PayPal Seller Policy and PayPal Terms of Use.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

If you have consented to receive marketing you may opt out at any time, just let me know by contacting me by e-mail: morrowlandcreations@gmail.com or writing to me at Jo Morrow, Morrowland Creations, 27 Stonehaven Way, Darlington DL1 3RG. 
 

 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Joanne Morrow, am the data controller of your personal information. If you have any questions or concerns, you may contact me at morrowlandcreations@gmail.com Alternately, you may mail me at: Morrowland Creations, 27 Stonehaven Way, Darlington Co. Durham. DL1 3RG.

How to contact me:
E-mail: morrowlandcreations@gmail.com
Write to: Joanne Morrow, Morrowland Creations, 27 Stonehaven Way, Darlington Co. Durham. DL1 3RG.